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info@endlesscomforts.com
CALL US (866)-846-9679
Do you ship to APO's or PO Boxes?
We do not ship to APO's or PO Boxes at this time.
What is your return policy?
Return Policy - Customer Satisfaction is important to ous. We want to ensure that our customers are 100% satisfied. That is why we offer a return policy that ensures confidence when you order from us. Below is our return policy if you have any questions please call customer service at (866)-846-9679 Monday thrr Friday between 9:00 am and 4:00 PM PST. Please note that no items can be returned without a return merchandise authorization number (RMA).
Please note it is important that you select the right product for your needs. If you have any questions or concerns about this please call us before ordering.
Damaged Shipments
All of our shipments are 100% insured. It is important that you inspect the product thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at (866)-846-9679 and we will issue a RMA number. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item.
Defective Merchandise
Most products that we carry include a full warrantee of at least one year. If you get an item that is defective upon delivery that is not due to shipping damages please contact customer support at (866)-846-9679 within 48 hours of receipt. If your item is defective after the first use please contact the manufacturer directly. You can usually find the manufacturer information in the product literature. Please note mini split air conditioners warranties only cover parts; you will be able to get a labor warranty from the air conditioning professional who installs the unit.
Product Does Not Meet Your Needs
If you get your merchandise and it does not meet your needs please call our customer service department at (866)-846-9679 within 48 hours of receipt. Please remember that shipping and handling charges are not refundable and all returns are subject to a 25% restocking fee, we do not accept any returns on air conditioners, personal care items or product where water or other liquids have been poured on introduced into the product for use. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition you received them. Any product that has been installed or an attempt has been made to install it can not be returned.
General Return Notes and Policies
We do not accept any returns unless you have a RMA number from customer service.
You must contact us within 48 hours of receiving your merchandise if your product is damaged or it does not meet your needs.
After you accept your merchandise you are responsible for all damage claims.
Endlesscomforts.com reserves the right to refuse all returns.
All returns are subject to a 25% restocking fee.
Endlesscomforts.com will not accept any returns that are not in brand new re-sellable condition packed in the manufacturer's box complete will all packing material, product literature, and blank warrantee cards. Shipping and Handling charges are not refundable.
We do not accept returns on air conditioners, air coolers and some personal care items. Please make sure you read all of the product specifications before you place your order.
Disclaimer
Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms.
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Can I cancel my order?
If you cancel your item before the item ships you will not be charged. If you cancel the item after it has shipped the order is subject to a 25% restocking fee and the full shipping charge. Please note that all special orders are subject to the 25% restocking fee regardless if it shipped or not.
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| I was very happy with my purchase. The web site was very easy to navigate and the checkout process was very straightforward. I received the item sooner than expected. I had a very good experience with this merchant...Sandra, Friedens PA |
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